Our Application Support services help you manage and monitor your applications so you can continue to run your business efficiently. Our team helps you with both maintaining your current applications, as well as modernizing them. With our support, you'll have peace of mind knowing that your business applications are in good hands.
This service is designed to help organizations manage and optimize their application portfolio. The service includes the following:
- Assessing the current application landscape: A thorough analysis of the organization’s existing applications, identifying their purpose, usage, and performance.
- Developing an application strategy: Based on the assessment, a strategy is developed to guide the organization’s application portfolio. This includes identifying which applications should be consolidated, retired, replaced or refactored.
- Building new applications: Developing new applications to fill gaps in the organization’s application landscape, as identified by the assessment and strategy.
- Managing the application portfolio: Regularly reviewing and updating the organization’s application portfolio to ensure that it is aligned with the business needs and goals, and making adjustments as necessary.
- Maintaining and supporting the applications: Providing ongoing maintenance and support for the organization’s application portfolio, including troubleshooting, bug fixing, and performance optimization.
- Keeping the application portfolio secure: Ensuring that the application portfolio is secure and compliant with industry standards and regulations.
- Continuously improving the application portfolio: Continuously monitoring and measuring the performance of the application portfolio and making improvements as needed to ensure it meets the organization’s goals.
This service provides organizations with a comprehensive approach to managing and optimizing their application portfolio, ensuring that it is aligned with their business needs and goals, and that it is secure, reliable, and efficient.
Creating a comprehensive and tailored knowledge base is an essential aspect of effective first-line support. By providing instant access to information on common issues and troubleshooting steps, it empowers support teams to quickly and effectively resolve customer inquiries without the need for escalation. Our team offers services that include building a knowledge base specific to your business applications, taking into consideration the unique needs and requirements of your organization.
Our approach includes an in-depth analysis of your current support processes and applications to identify the most common issues faced by customers. We then work with your team to create a knowledge base that is easy to navigate and search, with clear and concise articles that provide step-by-step instructions for resolving common issues. We also provide training for your support team on how to use and maintain the knowledge base, ensuring it remains up-to-date and accurate.
In addition, our team also helps you to integrate the knowledge base with your existing support systems, such as customer support software, so that it is easily accessible for your support team. We also help you to measure the effectiveness of the knowledge base, and make recommendations for improvements if needed.
With our help, your organization can have a comprehensive and effective knowledge base that will enable your support team to provide better and more efficient customer support.
With our application support and monitoring service, you get 24/7 coverage from our team of experts. We proactively monitor your applications and alert you to any issues so you can address them before they cause disruptions to your business. This service also includes regular reporting so you can see the health of your applications at a glance.